Monday, 8 September 2008

Service Innovation - Formlessness follows Free thought

Form Follows Function has been a designer's mantra for decades. But what if the 'thing' being designed has no structure and instead is the journey of a customer:- the meandering, emotional rises and falls experienced by a customer who comes into contact with your organisation? Professor Colin Burns will lead an exciting session on the 18th of September. This Inspiration Monthly will explore how to extend the role of innovation to reinvent service delivery.

It will be a journey to remember. Find out more. Register now

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